Terms and Conditions for Land Registry Direct Services

Overview of Terms

  1. Scope of Terms: These terms and conditions govern the provision of products related to title register, title plan, flood risk indicator, and other services listed on our website. More details about our services can be found at https://landregsitry.com/  (including Terms of Use for the website).
    1. Importance of Reading Terms: It is crucial to read these terms before placing an order. They outline our identity, the way we deliver products, handling changes or termination of contracts, and other significant details. For any uncertainties, please reach out to

About Land Registry Direct and Contact Information

  • Identity of Land Registry Direct: We are U & L Land Searches Ltd, operating as Land Registry Direct, a legally registered entity in England and Wales with registration number: 15343218. Registered office address: 39 Balaclava Street, Blackburn, BB1 7HW.
    • Clarifying Our Role: Please note that Land Registry Direct is not affiliated with the UK Government or any Government departments such as the Department for Work and Pensions, HMRC, HM Land Registry, etc. For official government services, visit https://www.gov.uk/.
    • Contacting Us: Reach out to our customer service team through the contact methods listed on https://landregsitry.com/. Please be advised that the company response time is usually 3 working days.

Our Agreement with You

  • Order Acceptance: We will confirm our acceptance of your order upon your agreement to our “terms of service” on our website, payment made securely through our online portal, and a confirmation email from Land Registry Direct. This establishes a contract between us. Please note all correspondence from Land Registry Direct will be emailed from an official enquiries@landregsitry.com  the company will not be held responsible for any correspondence outside this email box. If in doubt, please email enquiries@landregsitry.com.
    • Conditions When Order Cannot be Accepted: We may not accept your order in cases such as being under 16 years old, resource limitations, unsatisfactory credit references, eligibility issues, suspected fraudulent or criminal activities, errors in service pricing or descriptions, or inability to meet specified deadlines.

Your Right to Modify Orders

  • Change Requests: If you need to modify your order, contact us on enquiries@landregsitry.com. We will inform you about the feasibility of the change, any impact on pricing or delivery, and seek your confirmation to proceed.

Our Right to Amend Services

  • Minor Service Adjustments: We may make small changes to our products to comply with law changes or for minor technical improvements.
    • Significant Changes: For more substantial modifications, we will notify you in advance, providing an option to terminate the contract before these changes take effect.

Service Provision Details

  • Service Delivery Timeline: Our online service is accessible 24/7 unless the website is undergoing maintenance. The expected completion date for services will be communicated during the order process. We aim to deliver based on the options you have selected from our website.
    • Circumstances Beyond Our Control: We are not liable for delays caused by external factors or your failure to provide necessary access or information.
    • Requirement for Information from You: If you fail to provide essential information within a reasonable time, it may lead to contract termination or additional charges for our services.
  • We will not be liable for any losses incurred from our form filling and consultation services. Please note we are not a law firm and our advisors are not trained solicitors. Advisors scope of duties is just to provide assistance with the questions in the form

Your Rights to Terminate the Contract

  • Cancellation Policy: The right to cancel is lost if the service is fully performed within the cancellation period. The cancellation period is 14 days from the date of the order. Refer to our Refunds Policy at https://landregsitry.com/  for more details. Based on the stage of your order, an administration charge may be incurred.

Complaints and Disputes

8.1 Submission of Complaints: All complaints should be in writing and sent to enquiries@landregsitry.com.

Fees for Services

9.1 Charges for Various Services: Detailed pricing for services like title plans, map searches, property ownership, and flood risk alerts are provided with each service incurring specific charges. These prices will be updated accordingly on our website before you check out with your order confirming you are happy to pay the price for our services. If you would like to set up a Commercial Account please email us on enquiries@landregsitry.com.

Refund Policy

Refund Guidelines for Land Registry Direct

This document should be read alongside our standard Service Terms and Conditions. All terms defined here have the same meanings as given in our main Terms and Conditions.

Cancelling Your Contract

  1. Circumstances for Contract Termination: If you choose to terminate the contract for reasons listed from under clause 1.1, the contract ceases immediately. We will issue a full refund for any undelivered products. The reasons include:
  2. Changes in products or terms that you disagree with (refer to clause 5.2 in the Terms);
  3. If your order cannot be fulfilled due to reasons beyond our control, the search fee will be refunded but our service fee is non refundable.
  4. Potential significant delays in product delivery due to external events;
  5.  Suspension of product delivery for technical reasons for more than two weeks;
  6. Your legal entitlement to end the contract due to our breach.
  1. Consumer Change of Mind: Under the Consumer Contracts Regulations 2013, for most online purchases, you have the right to change your mind within 14 days. This is detailed further in our terms.
  1. Limitations on Changing Your Mind: The right to change your mind is not applicable once we start processing the services or after completion, even within the cancellation period.

1.4 Change of Mind Timeframe: You have 14 days from our order acceptance confirmation email to change your mind about service purchases. If services begin or complete within this period, your right to change your mind is forfeited. If cancellation occurs after we’ve started the services, you must compensate us for the portion of the services provided until cancellation.

1.5. All of the above is subject to clause 8 of the terms and conditions.

1.6 Contract Termination When We’re Not at Fault:

(a) You can still end the contract before completion even if we’re not at fault and you haven’t changed your mind (see clause 8 of the Terms), but you might owe us compensation.

(b) A service contract is considered complete once we have delivered the services and received payment. Contact us to end a contract under these circumstances.

(c) The contract will end immediately upon your notification. We will refund any amounts paid for unprovided services, less a reasonable compensation for costs incurred due to the contract termination.

Your Legal Rights – A Summary

2.1 Legal Duty of Conformity: We are legally obligated to supply products that conform to this contract. Your key legal rights regarding product conformity are outlined below. These terms do not affect your statutory rights.

2.2 Rights and Exceptions: For comprehensive details on your rights, visit the Citizens Advice website www.adviceguide.org.uk. The Consumer Rights Act 2015 includes:

(a) The right to request service repetition or fixes, or a partial refund if we can’t rectify the issue;

(b) Payment must be reasonable if not pre-agreed;

(c) Services must be performed within a reasonable timeframe if not pre-agreed.

2.3 Refer to Clause 1.2 for Change of Mind Rights.

How to End the Contract

3.1 Notifying Us: To terminate your contract with us, contact our customer service as outlined on https://landregsitry.com/ or simply email enquires@landregsitry.com.  Please provide your order details, contact information, and address.

3.2 Refund Process: Refunds, including delivery costs, will be issued through the original payment method. Note, deductions might be applied as outlined below.

3.3 Deductions for Change of Mind: For change of mind cases, the cost of the search is non-refundable but the service may be refunded if the service has not already been rendered. No refunds are issued for terminations due to breach of Terms or other reasons.

3.3.1 Document fees are refundable, but search fees are not. This applies even if no registrations are found.

3.3.2 Fees for SMS, postage, Super-Fast Track, and Fast Track services are non-refundable.

3.4 Refund Timing: Refunds are processed promptly, subject to an administrative fee to cover our processing costs. Please note refunds are not processed during public holidays and we are not held responsible for delays in refunds due to these days.

3.5 Duplicate Orders: Partial refunds are possible for duplicate orders placed and reported within 2 hours of each other, outside this timeframe, refund rights are void.